Terms and Conditions

ExamsClinic Ltd | www.examsclinic.com
Last Updated: 30/04/2026

  1. INTRODUCTION
    • These Terms and Conditions (“Terms”) govern your access to and use of the website and online platform operated by ExamsClinic Ltd (www.examsclinic.com) (the “Platform”), including all educational content, subscription services, one-off course purchases, and other services made available through it (collectively, the “Services”).
    • ExamsClinic Ltd is a company registered in England and Wales under company number 16621987 with its registered office at Suite A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE (“ExamsClinic”, “we”, “us”, or “our”).
    • By accessing or using the Platform or any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Notice and Cookie Policy, which are incorporated into these Terms by reference. If you do not agree to these Terms in their entirety, you must not access or use the Platform.
    • These Terms apply to all users of the Platform, including those who browse without registering an account, those who register an account, and those who purchase subscriptions or individual courses.
  1. DEFINITIONS
    • In these Terms, the following words and expressions have the meanings given to them below:
  • “Account” means a registered user account created on the Platform;
  • “Content” means all materials available on the Platform, including question banks, mock examinations, sample answers, video lectures, written guides, interview preparation resources, course materials, and any other educational materials;
  • “Course” means any online or in-person educational course or programme made available by ExamsClinic on a one-off purchase basis;
  • “Mentoring Services” means any one-to-one or group mentoring sessions arranged through the Platform;
  • “Platform” has the meaning given in clause 1.1;
  • “Services” has the meaning given in clause 1.1;
  • “Subscription” means a paid subscription to access the Platform and/or designated Content for a defined subscription period;
  • “Subscription Fee” means the fee payable for a Subscription, as set out on the Platform from time to time;
  • “User”, “you”, or “your” means any individual who accesses or uses the Platform.
  1. ELIGIBILITY AND ACCOUNT REGISTRATION
    • You must be at least 18 years of age to register an Account or purchase any Services. By using the Platform, you represent and warrant that you are 18 or older and legally capable of entering into binding contracts under the laws of England and Wales.
    • To access the majority of our Services, you must register an Account. When registering, you must provide accurate, complete, and current information as prompted. You agree to keep your Account information updated at all times.
    • You may only register one Account per person. Creating multiple Accounts is prohibited and may result in all associated Accounts being suspended or terminated without notice.
    • You are solely responsible for maintaining the confidentiality of your Account login credentials, including your password. You must not disclose your credentials to any third party.
    • You must notify us immediately if you become aware of any actual or suspected unauthorised access to or use of your Account.
    • You must notify us immediately if you become aware of any actual or suspected unauthorised access to or use of your Account by contacting us at info@examsclinic.com. We will not be liable for any loss or damage arising from your failure to comply with this obligation.
    • We reserve the right to refuse registration of, or to suspend or terminate, any Account at our reasonable discretion, including where we have reason to believe that any information provided is false, inaccurate, or misleading.
    • Where you choose to register or sign in to the Platform using your Google account, you authorise Google to share certain basic profile information with us, including your name and email address, in accordance with Google’s terms of service and privacy policy. By using Google sign-in, you confirm that you have read and accepted Google’s terms. Your use of the Platform following Google sign-in remains subject to these Terms in full, and your name and email address received from Google will be treated as Account information for all purposes under these Terms
  1. THE PLATFORM AND SERVICES
    • ExamsClinic provides an online medical and dental education platform offering the following categories of Services:
  • question banks and practice question resources;
  • mock examinations and assessment tools;
  • interview preparation resources and guidance;
  • online and in-person educational courses, including surgical, medical, and dental exam preparation courses and interview preparation courses and sessions;
  • mentoring services; and
  • such other educational resources as we may make available from time to time.
    • The availability of specific Services may depend on your Subscription plan or whether you have made a one-off Course purchase. We reserve the right to add, modify, or withdraw any Service or feature at any time, subject to clause 13. Some Services or features described on the Platform may not be available at the time of your purchase or registration. We will clearly indicate on the Platform which Services are currently available and which are coming soon. We are not liable for any failure to make unavailable Services accessible before their stated or anticipated launch date
    • In-person courses and Mentoring Services may be subject to additional terms and conditions presented to you at the time of booking, which will supplement and, in the event of conflict, prevail over these Terms in respect of those specific Services.
    • Access to digital question banks and online learning resources is typically granted immediately upon payment confirmation. Access to Courses (including online and in-person courses, mentoring sessions, and other scheduled or facilitated programmes) may be granted at a later date as specified at the time of purchase or confirmed in any booking confirmation we send to you. Where access to a Course is not immediate, we will notify you of the expected access date or commencement date at or before the time of purchase.
  1. SUBSCRIPTIONS AND PAYMENT
    • Access to certain Content and Services requires a paid Subscription. Subscription plans, features, and Subscription Fees are as described on the Platform from time to time.
    • Subscriptions are billed in advance monthly, on a four-monthly basis, or on such other billing cycle as is described on the Platform at the time of purchase. All Subscription Fees are inclusive of VAT where applicable.
    • All payments are processed securely by our third-party payment processor, Stripe, Inc. By purchasing a Subscription, you agree to Stripe’s terms of service and authorise us (through Stripe) to charge your chosen payment method for the applicable Subscription Fee on a recurring basis.
    • Your Subscription will automatically renew at the end of each billing period unless and until you cancel it in accordance with clause 5.6. You authorise us to charge the then-current Subscription Fee to your payment method at the start of each renewal period.
    • We reserve the right to change Subscription Fees at any time. We will provide you with not less than 30 days’ advance written notice of any fee increase. Your continued use of the Services following the effective date of any fee change constitutes your acceptance of the new fee. If you do not wish to continue at the new fee, you may cancel your Subscription before the increase takes effect.
    • Cancellation: You may cancel your Subscription at any time via your Account settings. Cancellation will take effect at the end of your then-current billing period. You will retain access to the Services until the end of that period, after which your access will cease. No refund will be issued for any unused portion of a prepaid Subscription period, except as required by applicable law.
    • If any payment is unsuccessful or declined for any reason, we reserve the right to suspend or terminate your access to the Services. You remain liable for all outstanding Subscription Fees. We may charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate from time to time.
    • All Subscription Fees are strictly non-refundable, except as required by the Consumer Rights Act 2015 or other applicable law. In particular, you acknowledge that digital content that has been accessed or downloaded is not ordinarily subject to a right of withdrawal under UK consumer protection law.
  1. ONE-OFF COURSE PURCHASES
    • Certain Courses and other Services are available for purchase on a one-off basis, independently of any Subscription. The relevant fees are as set out on the Platform at the time of purchase. ExamsClinic offers three categories of Course, each of which is subject to different access, cancellation, and refund terms as set out in this section:
      • Digital-only products– question banks, mock examinations, recorded lectures, self-paced online courses, written resources, and other on-demand content to which you receive access immediately upon payment;
      • Live courses– courses delivered online or in person on a scheduled date or dates, which may include associated digital materials; and
      • Hybrid offerings– courses combining live delivery with digital access provided before, during, or after the live element.
    • Unless otherwise stated, one-off Course purchases grant you access to the relevant Content or Course for the period specified on the Platform at the time of purchase, or where no period is specified, for a period of 12 months from the date of purchase.
    • Digital-only products – access and refunds. Access to digital-only products is granted immediately upon payment confirmation. If you have purchased a digital-only product and have not yet begun accessing the relevant Content, you may request a refund within 14 days of the date of purchase by contacting us at info@examsclinic.com. Once you begin accessing the Content, your right to a refund is lost in accordance with clause 23.2 and the checkout acknowledgement described in clause 23.3.Where a refund is granted, it will be credited to your original payment method within 5–10 business days, depending on your card issuer. We reserve the right to decline refund requests that we reasonably believe are made in bad faith or that constitute an abuse of this policy.
    • Live courses – access and cancellation. Access to live course materials (where provided in advance) will be granted at the date specified at the time of booking or in any booking confirmation we send to you. Participation in the live session takes place on the scheduled date. Cancellation of a live course booking is subject to the following default terms, which apply unless specific booking terms provided to you at the time of purchase state otherwise:
      • if you notify us of your cancellation more than 28 days before the start date of the Course, we will refund the Course fee paid less an administration charge of 20% of the Course fee (or £50, whichever is greater);
      • if you notify us of your cancellation between 14 and 28 days before the start date, we will refund 50% of the Course fee; and
      • if you notify us of your cancellation fewer than 14 days before the start date, no refund will be provided.
Where a live course also includes digital materials that have already been made available to you, the refund position in respect of those materials is governed by clause 6.3 above.
  • Hybrid offerings – access and cancellation. For hybrid offerings, the live delivery element is governed by clause 6.4 and the digital access element is governed by clause 6.3. Where the two elements are sold as a combined package, the cancellation and refund position for each element will be assessed separately. We will set out the applicable terms clearly at the time of purchase. For the avoidance of doubt, once you have begun accessing any digital element of a hybrid offering, your right to a refund in respect of that digital element is lost in accordance with clause 23.2, regardless of whether you subsequently cancel the live element.
  • General – payment and booking terms. All payments for one-off Course purchases are processed by Stripe in accordance with clause 5.3. Specific booking terms provided at the time of purchase will supplement these Terms and, in the event of conflict, will prevail over clauses 6.3 to 6.5 in respect of the relevant Course.
  • From time to time we may offer promotional pricing, bundle packages, or special offers that combine two or more Services at a discounted or combined price (for example, purchase of a Course that includes a period of complimentary Subscription access). Any such promotion or bundle will be subject to the specific terms communicated to you at the time of purchase, which will supplement and, in the event of conflict, prevail over these Terms. Unless otherwise stated in the applicable promotional terms: (i) promotional or bundle pricing is not refundable once any element of the bundle has been accessed or the promotional period has commenced; (ii) complimentary Subscription access included in a bundle will not automatically renew at the end of the promotional period unless you separately subscribe; and (iii) promotional codes or vouchers are personal to the recipient, non-transferable, and cannot be combined with any other offer.
  1. FREE TRIALS
    • We may offer a free trial period for new users at our sole discretion. Where a free trial is offered, the duration and terms of the trial will be communicated to you at the time it is made available.
    • Unless you cancel before the end of the free trial period, your Subscription will commence automatically at the end of the trial and you will be charged the applicable Subscription Fee. By commencing a free trial, you authorise us to charge your payment method on commencement of your paid Subscription.
    • Free trials are available to new customers only. We reserve the right to determine eligibility for free trials and to withdraw or modify trial offers at any time without notice.
  1. ACCEPTABLE USE
    • You agree to use the Platform and the Services only for lawful purposes and in accordance with these Terms. In particular, you must not:
  • use the Platform for any purpose that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful activity;
  • use any automated tools, including bots, scrapers, crawlers, spiders, data extraction tools, or similar technologies, to access, copy, download, monitor, extract, or index any part of the Platform or its Content without our prior written consent;
  • reproduce, duplicate, copy, republish, transmit, distribute, sell, resell, sub-licence, lease, or otherwise commercially exploit any Content obtained through the Platform;
  • post, upload, share, or otherwise disclose any examination questions, mock exam content, question bank items, sample answers, or other assessment materials to any third party, whether on social media, revision forums, messaging platforms, or otherwise;
  • attempt to gain unauthorised access to any part of the Platform, our servers, or any system or network connected to the Platform;
  • introduce or transmit any virus, malware, worm, Trojan horse, or other harmful or disruptive code to the Platform;
  • interfere with or disrupt the integrity or performance of the Platform or the data it contains;
  • impersonate any person or entity, or falsely represent your affiliation with any person or entity;
  • remove, obscure, or alter any copyright notice, trademark, or other proprietary rights notice from any Content;
  • use the Platform in any manner that could damage, disable, overburden, or impair our infrastructure or harm our reputation or business;
  • use any Content, in whole or in part, to train, fine-tune, or otherwise develop any artificial intelligence, machine learning, large language model, or similar automated system, without our express prior written consent;
  • use screen recording tools, browser extensions, or any other means to capture, reproduce, or systematically record any Content displayed on the Platform; or
  • reverse engineer, decompile, or attempt to extract the methodology, structure, weighting, or logic underlying any analytics, scoring, ranking, or performance data generated by the Platform.
    • We reserve the right to investigate any suspected or alleged violation of these acceptable use obligations and to take any action we consider appropriate, including suspending or terminating your Account and referring the matter to law enforcement authorities.
    • You acknowledge that certain actions described in clause 8.1, including the large-scale systematic extraction of Content, may constitute an infringement of our database rights under the Copyright and Rights in Databases Regulations 1997 and copyright in our Content, in addition to being a breach of these Terms. We reserve the right to seek injunctive relief and damages in respect of any such infringement.
  1. ACCOUNT SECURITY AND PASSWORD SHARING
    • Each Account is for the sole and exclusive use of the individual who registers it. You must not share your Account login credentials, including your username and password, with any other person under any circumstances.
    • The sharing of Account credentials constitutes a serious breach of these Terms. Each Subscription or Content access licence purchased by you is personal to you and is not transferable. Allowing any third party to access the Platform using your Account, whether for payment or otherwise, is expressly prohibited.
    • Accessing your Account simultaneously from more than one device in a manner consistent with multi-user access, or from devices in geographically disparate locations within a short period of time, may indicate that your Account is being accessed by more than one person. We actively monitor login activity and may use technical, analytical, and network-based means to detect suspicious or anomalous access patterns. Where we have reasonable grounds to suspect that an Account is being used by more than one individual, we reserve the right to:
  • suspend or terminate the Account without prior notice and without refund;
  • require the Account holder to verify their identity and device before access is restored;
  • impose temporary or permanent restrictions on concurrent device access; and
  • seek recovery of the value of any additional subscriptions that would have been payable had each individual user obtained their own Account.
    • You may access your Account from more than one personal device (for example, a laptop and a mobile phone) provided that all devices are used exclusively by you and not by any third party. Any concurrent access that we reasonably determine to involve a person other than the registered Account holder will be treated as a breach of this clause.
    • If you are an organisation seeking to provide access to multiple users — including medical schools, NHS trusts, dental schools, foundation programme offices, or other educational or healthcare institutions — please contact us at info@examsclinic.com to discuss institutional or multi-seat licensing arrangements. We offer group pricing and dedicated institutional access tools.
    • You are responsible for all activity that takes place under your Account, whether or not authorised by you. You must take all reasonable steps to ensure the security of your login credentials, including choosing a strong and unique password, not reusing passwords from other services, and enabling any multi-factor authentication functionality made available by us from time to time.
  1. INTELLECTUAL PROPERTY
    • All Content, software, technology, trade marks, service marks, logos, designs, and other intellectual property on the Platform (collectively, the “Intellectual Property”) are owned by or licensed to ExamsClinic and are protected by copyright, database rights, trade mark law, and other applicable intellectual property rights in the United Kingdom and internationally.
    • Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and any Content to which you are entitled under your Subscription or one-off Course purchase, solely for your own personal, non-commercial educational purposes during the relevant access period.
    • This licence does not permit you to:
  • download, copy, print, or store Content other than as expressly permitted by any functionality on the Platform;
  • share, distribute, or make any Content available to any third party;
  • create derivative works based on any Content;
  • use any Content for commercial purposes; or
  • remove or alter any copyright, trade mark, or other proprietary notice from any Content.
    • Any feedback, comments, or suggestions you provide to us regarding the Platform or Services are entirely voluntary. You agree that we may use such feedback for any purpose without obligation, compensation, or attribution to you.
    • Where you submit any user-generated content to the Platform (for example, in connection with mentoring sessions), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and store that content for the purposes of delivering and improving our Services. You represent and warrant that you own or have the right to submit all such content and that it does not infringe any third-party rights.
  1. EDUCATIONAL CONTENT – IMPORTANT DISCLAIMER
    • All Content on the Platform, including question banks, mock examinations, sample answers, interview preparation resources, written guides, video lectures, and course materials, is provided strictly for educational and examination preparation purposes only. The Platform is not a clinical decision-support tool and must not be used as one.
    • Nothing on the Platform constitutes, or should be treated as, medical, clinical, dental, or other professional advice of any kind. The Platform does not create any clinician-patient, professional-client, or advisory relationship between ExamsClinic and you or any other person. No part of the Platform is intended to assist with, or be used in connection with, the diagnosis, treatment, or management of any patient or clinical situation.
    • You must not rely on any Content accessed through the Platform as a substitute for professional medical, dental, clinical, or other regulated professional advice, diagnosis, treatment, or referral. Always seek the advice of a qualified healthcare professional or other appropriately qualified individual in relation to any specific medical, clinical, or professional matter.
    • Drug dosages and prescribing information: Where the Platform contains information relating to drug dosages, prescribing, or pharmacological information, such information is provided for examination revision purposes only. You must not rely on any dosage or prescribing information appearing on the Platform in any clinical context. Before prescribing any medicine, you must always verify the relevant dosage and current prescribing guidance by reference to an authoritative and current source, such as the British National Formulary (BNF) or the relevant Summary of Product Characteristics (SmPC). ExamsClinic accepts no liability for any harm arising from reliance on dosage information presented on the Platform.
    • Evolving medical knowledge: Medical and dental knowledge is constantly developing. Clinical guidelines, evidence-based recommendations, drug approvals, and examination syllabi are subject to regular revision. ExamsClinic makes reasonable efforts to ensure that Content reflects current standards and guidelines at the time of publication, but we cannot and do not warrant that all Content is current, complete, or consistent with the most recent clinical guidance at the time of your access. You are responsible for verifying the currency and accuracy of any Content before relying on it, whether in an examination context or otherwise.
    • Content accuracy: Whilst we take care in the preparation of Content and use qualified medical and dental professionals in its creation and review, we do not guarantee that the Content is free from error. Where you identify what you believe to be an inaccuracy in any Content, we encourage you to report it to us at info@examsclinic.com. We will investigate and update Content where appropriate.
    • AI-assisted content: Some Content on the Platform may be drafted, generated, or assisted using artificial intelligence or large language model tools. All such content is subject to review, editing, and approval by qualified medical or dental professionals before publication. We take responsibility for the accuracy of published Content regardless of the tools used in its preparation, but you should be aware that no content generation process is infallible. The provisions of clauses 11.4 and 11.5 apply equally to any AI-assisted Content.
    • Your independent professional verification obligation: You acknowledge that the Content is a revision resource only and does not replace the need for you to exercise independent clinical judgement and to verify all clinical information by reference to current authoritative sources. In particular, if you are a healthcare professional using the Platform for continuing professional development or revision purposes, you remain solely responsible for your own professional competence, for the accuracy of any clinical decisions you make, and for compliance with your regulatory obligations.
    • ExamsClinic accepts no liability for any loss, damage, injury, or adverse outcome, whether clinical, professional, or academic, arising from your reliance on any Content accessed through the Platform, including (without limitation) any reliance on drug dosage information, clinical guidelines, or examination guidance that may be inaccurate, out of date, or otherwise unsuitable for the purpose for which it is used.
  1. MENTORING SERVICES
    • Where ExamsClinic offers Mentoring Services, those services are provided by qualified mentors whose qualifications and experience are described on the Platform. However, mentoring sessions are provided for educational support and exam preparation purposes only, and do not constitute professional medical or clinical supervision.
    • ExamsClinic acts as an intermediary in arranging Mentoring Services where delivered by third-party mentors. In such cases, the relevant mentor is an independent contractor and not an employee or agent of ExamsClinic. Supplemental terms applicable to Mentoring Services will be made available to you at the time of booking.
    • You must not record any mentoring session without the express prior written consent of your mentor and ExamsClinic. Any such recording, or unauthorised disclosure of session content, constitutes a breach of these Terms and may give rise to liability for breach of confidence.
  1. COMMUNITY FEATURES AND USER CONDUCT
    • Certain features of the Platform may permit interaction between users, including comments sections, discussion boards, practice OSCE simulation environments, or other community or interactive features (“Community Features”). Use of Community Features is subject to the following additional requirements.
    • When using any Community Features, you must not:
  • post, share, or transmit any content that is offensive, discriminatory, hateful, defamatory, harassing, threatening, or otherwise objectionable;
  • post content that could be reasonably regarded as undermining patient safety, clinical standards, or professional conduct;
  • share personal data of any third party, including patients, colleagues, or other individuals, in breach of applicable data protection law or professional obligations of confidentiality;
  • post any examination questions, model answers, or other Content obtained from the Platform’s restricted areas in any Community Feature accessible to non-subscribers; or
  • impersonate any other user, clinician, examiner, or representative of ExamsClinic.
    • We reserve the right to remove any user-generated content from Community Features at our sole discretion, without notice or explanation, where we reasonably consider that it breaches these Terms or is otherwise inappropriate. Serious or repeated breaches may result in suspension or termination of your Account.
    • Any content you contribute to Community Features may be visible to other registered users of the Platform. You are responsible for the accuracy and appropriateness of all content you post. You must not post content that you know or believe to be clinically inaccurate, and you acknowledge that other users may rely on community-generated content in their revision and should independently verify all clinical information.
    • We may display testimonials, reviews, or feedback provided by users on the Platform or in our marketing materials. We will only use identifiable testimonials (i.e. those attributable to you by name or otherwise) with your prior consent. Where consent is not obtained, testimonials will be anonymised before publication. You may withdraw your consent to the use of any identifiable testimonial at any time, and request its removal from the Platform and any marketing materials, by contacting us at [info@examsclinic.com]. We will action removal requests within a reasonable time, subject to any technical or operational constraints.
  1. THIRD-PARTY SERVICES
    • The Platform integrates with third-party services to enable payment processing, analytics, and communications. These currently include, without limitation: Stripe, Inc. (payment processing); Google Analytics (analytics); Google Workspace (communications); SendGrid (email delivery); Zoom Video Communications, Inc. (online course delivery and mentoring sessions); and Automattic Inc. / WordPress (content management system for landing pages and static content) and Amazon Web Services (hosting and infrastructure). These are subject to change from time to time.
    • Your use of any third-party service accessed through or in connection with the Platform is subject to the relevant third party’s own terms of service and privacy policy. We encourage you to read those terms carefully.
    • We are not responsible or liable for:
  • the availability, accuracy, or functionality of any third-party service;
  • any data breach, security incident, or error occurring within a third-party service;
  • changes made by a third party to its services or pricing; or
  • the acts or omissions of any third-party service provider.
    • The Platform may contain links to third-party websites. Those links are provided for your convenience only. We have no control over, and accept no responsibility for, the content, privacy practices, or availability of any linked third-party website. The inclusion of any link does not constitute an endorsement by ExamsClinic of the linked site or its content.
  1. SERVICE AVAILABILITY AND MODIFICATIONS
    • We will use reasonable endeavours to make the Platform available 24 hours a day, seven days a week, 365 days a year. However, we do not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
    • We may temporarily suspend access to the Platform for maintenance, updates, security purposes, or other operational reasons. Where practicable, we will give you reasonable advance notice of any planned downtime. Unplanned outages may occur without advance notice.
    • Service credit for extended downtime: In the event that the Platform is unavailable to you for a continuous period exceeding 24 hours for reasons within our reasonable control, we will, upon your written request, extend your Subscription by the equivalent period of verified unavailability. Requests for such extension must be made within 30 days of the relevant unavailability. This is your sole remedy in respect of Platform downtime and does not entitle you to a refund.
    • We reserve the right to modify, update, add to, or remove features or Content from the Platform at any time. Where a modification materially and adversely affects your access to Content included in your Subscription, we will endeavour to give you not less than 14 days’ notice.
    • We shall not be liable to you for any loss or damage arising from interruption, suspension, or modification of the Platform, save to the extent that such loss or damage is caused by our negligence or wilful misconduct.
  1. TERMINATION
    • Termination by You: You may cancel your Subscription at any time in accordance with clause 5.6. You may also close your Account at any time by contacting us at info@examsclinic.com. Account closure will take effect from the date of our confirmation.
    • Termination by Us: We may suspend or terminate your Account and/or access to all or part of the Services immediately and without prior notice if we reasonably determine that you have:
    • breached these Terms in any material respect, including any breach of clauses 8, 9, or 10;
    • failed to pay any amounts due to us;
    • provided false or misleading information in connection with your Account or any purchase;
    • engaged in fraudulent, abusive, or illegal conduct; or
    • acted in any way that is harmful to us, our users, or third parties.
    • Upon termination or expiry of your Account for any reason:
  • your right to access and use the Platform and Services ceases immediately;
  • all licences granted to you under these Terms terminate immediately;
  • you remain liable for all amounts owed to us up to and including the date of termination; and
  • no refund will be payable in respect of any unused Subscription period, save as required by applicable law.
    • Following termination of your Account, we may delete your Account data in accordance with our Privacy Notice and data retention policies. Where permitted by law, you may request export of any personal data we hold about you within 30 days of termination.
    • Provisions of these Terms that by their nature should survive termination will continue to apply following termination, including in particular clauses 8, 9, 10, 11, 12, 17, 18, 19, 20, and 21.
  1. DISCLAIMERS
    • To the fullest extent permitted by applicable law, the Platform and all Services and Content are provided on an “as is” and “as available” basis without any warranties of any kind, whether express, implied, or statutory.
    • We expressly disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from a course of dealing or usage of trade.
    • In particular, we make no warranty or representation that:
  • the Platform will meet your requirements or expectations;
  • the Content will be accurate, complete, current, or suitable for any particular examination;
  • the Platform will be uninterrupted, timely, secure, or error-free; or
  • any results or outcomes achieved in examinations or otherwise will result from your use of the Platform.
    • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.
  1. LIMITATION OF LIABILITY
    • To the fullest extent permitted by applicable law, we shall not be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, howsoever arising, even if we have been advised of the possibility of such damages.
    • Subject to clause 17.4 and to the fullest extent permitted by applicable law, our total aggregate liability to you arising under or in connection with these Terms, the Platform, or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of:
      • the total Subscription Fees paid by you to us in the 12 months immediately preceding the event giving rise to the relevant claim; or
      • £100 (one hundred pounds sterling).
    • You acknowledge that the Subscription Fees reflect the allocation of risk set out in these Terms and that we would not be able to provide the Services at the current price levels without these limitations.
    • If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
  1. INDEMNIFICATION
    • You agree to indemnify, defend, and hold harmless ExamsClinic and its directors, officers, employees, contractors, and licensors from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with:
      • your use of the Platform or Services in breach of these Terms;
      • any Content you submit to the Platform;
      • your violation of any applicable law or regulation; or
      • any infringement by you of any third-party intellectual property or other rights.
  1. GOVERNING LAW AND JURISDICTION
    • These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Subject to clause 20.2, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
    • If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of Scotland or Northern Ireland respectively.
    • Before initiating any formal legal proceedings, you agree to contact us to attempt to resolve any dispute in good faith.
    • The Platform is operated from the United Kingdom and is primarily intended for users based in the UK. Users may access the Platform from other countries, but do so entirely at their own risk and on their own initiative. If you access or use the Platform from outside the UK: (i) you are responsible for compliance with all local laws and regulations applicable to your use of the Platform in your jurisdiction; (ii) we make no representation that the Platform, its Content, or our Services are appropriate, lawful, or available for use in your jurisdiction; (iii) to the fullest extent permitted by applicable law, these Terms are governed exclusively by the laws of England and Wales and the consumer protection legislation of your jurisdiction does not supplement or replace these Terms; and (iv) where local mandatory consumer protection law cannot lawfully be excluded, those rights are not affected by this clause, but all other provisions of these Terms remain in full force.
  1. CHANGES TO THESE TERMS
    • We reserve the right to update these Terms at any time. We will give you not less than 30 days’ written notice of any material changes by email to your registered address or by posting a prominent notice on the Platform.
    • Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you may cancel your Subscription in accordance with clause 5.6 before the changes take effect.
    • We may make changes without advance notice where required to comply with applicable law or to address an urgent security issue.
  1. GENERAL PROVISIONS
    • Entire Agreement: These Terms, together with our Privacy Notice and Cookie Policy, constitute the entire agreement between you and ExamsClinic in relation to your use of the Platform and supersede all prior agreements, representations, and understandings.
    • Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
    • Tick box.Before completing any purchase of digital content to which you will receive immediate access, you will be presented with the following confirmation at the point of checkout, which you must actively tick before your purchase can be processed:
“I request immediate access to this digital content and confirm that I understand my 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be lost once I begin accessing it. I acknowledge that I will not be entitled to a refund after access has commenced.” By ticking this box and completing your purchase, you give your express consent to immediate access and your acknowledgement that your statutory cancellation right is thereby waived. This confirmation is recorded by us at the point of purchase. For Courses and other Services where access is not immediate, your 14-day right of cancellation runs from the date of the contract and this confirmation does not apply until access is granted
  • No Waiver: Any failure by us to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision at a later date.
  • Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a sale of all or part of our business.
  • Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control.
  • No Agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and ExamsClinic.
  • Electronic Communications: You consent to receiving communications from us electronically and agree that all notices, agreements, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
  • Third-Party Rights: These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
  1. CONSUMER RIGHTS
    • If you are a consumer as defined under the Consumer Rights Act 2015, nothing in these Terms affects your statutory rights. In particular:
      • you have a 14-day right to cancel purchases of digital content and Services made online under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the following:
        • for question banks, online learning resources, and other digital content to which you receive immediate access upon payment, your right of cancellation is lost once you begin accessing that content, provided you have given your prior express consent to immediate access and acknowledged that your cancellation right will thereby be lost. By proceeding to access such content immediately after purchase, you give that consent and make that acknowledgement; and
        • for Courses and other Services where access is not immediate, your 14-day right of cancellation runs from the date of purchase. Once access to the relevant Course or Service is granted, your right of cancellation in respect of that content is lost on the same basis as set out in (i) above
      • the Consumer Rights Act 2015 implies certain terms into contracts for the supply of digital content and services that cannot be excluded or limited.
    • Where you begin accessing any digital Content or Service immediately following purchase, you expressly confirm that you have requested immediate access and acknowledge that your statutory right of cancellation in respect of that Content or Service is thereby lost. This confirmation is recorded at the point of purchase or first access for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  1. CONTACT AND COMPLAINTS
For general enquiries, please contact us at: info@examsclinic.com If you have a complaint regarding the Platform or any Service, please contact us at: info@examsclinic.com. We will acknowledge your complaint within 5 working days and aim to provide a substantive response within 28 days. If you are a consumer and remain unsatisfied following our complaints procedure, you may refer your complaint to an alternative dispute resolution body. Details of approved ADR schemes are available from the Chartered Trading Standards Institute at www.tradingstandards.uk. Our registered office address for formal correspondence is Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. — END OF TERMS AND CONDITIONS —